Sales Support Ops Executive | Contract | Insurance

Key Responsibilities

• Process compensation-related payments and ad hoc payment requests accurately and within established service level agreements.
• Ensure all compensation transactions are validated, processed, and delivered according to internal policies, business requirements, and operational timelines.
• Support the administration of compensation activities across distribution channels.
• Investigate and resolve compensation-related discrepancies, issues, and payment queries in a timely manner.
• Act as the primary coordinator for distributor income statement requests, ensuring requests are fulfilled accurately and within agreed turnaround times.
• Prepare, maintain, and enhance compensation reports, management information, and operational trackers.
• Develop, automate, and continuously improve working templates, reports, and operational processes using Microsoft Excel and VBA.
• Identify opportunities to improve operational efficiency through automation, process streamlining, and workflow enhancements.
• Collaborate with channel stakeholders, distributors, IT teams, and project teams to support business requirements and operational deliverables.
• Participate in User Acceptance Testing (UAT), system enhancements, and compensation-related projects where required.
• Support implementation activities for new processes, system changes, and operational initiatives.
• Maintain accurate records and documentation in accordance with governance, audit, and compliance requirements.
• Perform ad hoc analysis, reporting, and administrative tasks as assigned.

Requirements

• Bachelor's Degree in Business, Finance, Accounting, Mathematics, Information Systems, or a related discipline.
• Minimum 2 years of relevant work experience, preferably within insurance, financial services, compensation administration, operations, or sales support functions.
• Experience within the insurance industry will be advantageous.
• Advanced proficiency in Microsoft Excel, including formulas, Pivot Tables, data analysis, and reporting.
• Hands-on experience with VBA programming and process automation.
• Experience developing automated reports, dashboards, or workflow solutions is good to have.
• Good analytical and problem-solving skills with the ability to identify process improvements and operational efficiencies.
• High level of accuracy and attention to detail when handling financial and compensation-related transactions.
• Effective communication and interpersonal skills, with the ability to engage stakeholders at various levels.